Shipping & Returns

Shipping Policy

Flower Gallery delivers fresh flowers only on Waiheke Island. Gifts and dried flowers may be separately arranged for delivery all over Auckland and the rest of New Zealand by calling us to arrange..

Return & Exchange Policy

Refunds and Cancellations

Flower Gallery prides itself on delivering fresh beautiful flowers and other products in the best possible condition to our customers and their recipients. We know that our products are often sent as special gifts or remembrances and we want to ensure you have the best possible shopping experience.

If you feel your Flower Gallery flowers (or other gifts) didn’t arrive in the best condition or have not lasted at least 3 days let us know within this time by calling 022 645 1588. Once we’re confident that they have been cared for as recommended, we will happily replace the flowers.

Don't hesitate to call us on 022 645 1588 to answer any of your questions regarding the delivery or care of your flowers.

Please note our terms of cancellation and return:
• Orders can be cancelled, free of charge, if we haven’t yet arranged your flowers or gift order.
• Given the perishable nature of many of our products, we do not offer refunds on cancelled orders that have already been prepared and arranged.
• Non-perishable products may be approved for a refund less delivery charges if returned in new condition.
• Refunds can only be made back to the credit card that was used for the original purchase. Approved refunds can take 2-3 business days to be completed.